PRIVACY POLICY

1. Information We Collect

We collect information in two main ways: directly from you and automatically through your use of our platform.

A. Information You Provide Directly

When interacting with our Services, you may provide:

• Name
• Email address
• Phone number (used for delivery notifications and support communication)
• Billing address
• Payment-related details (handled securely by third-party processors)
• VINs, license plate numbers, and related vehicle data submitted for lookup
• Account credentials (if applicable)
• Messages or details shared with our support team

Providing this information is voluntary, but some features may not function properly without it.

B. Information Collected Automatically

When you visit our Website, certain data is collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Referring and exit pages
• Pages visited and time spent on site
• Interaction data (click behavior, navigation patterns)
• Cookies and similar tracking technologies

This information helps us operate, analyze, and improve our Services.

2. How We Use Your Information

We use your information to support core functionality and improve your experience. This includes:

• Generating vehicle history reports and window stickers
• Processing and confirming transactions
• Delivering purchased reports instantly (including via email or SMS when applicable)
• Providing customer support and responding to inquiries
• Monitoring for fraud, abuse, or unauthorized activity
• Enhancing platform performance and usability
• Communicating service-related updates
• Sending promotional messages (only if you have opted in)

We do not sell your personal information to third parties.

We also do not share SMS opt-in data or consent information for marketing purposes.

3. Payment Processing

All transactions are handled through secure third-party payment providers, which may include:

• Visa
• Mastercard
• Discover
• American Express
• PayPal
• Bank Transfer
• PayStack

We do not store full credit card numbers or sensitive payment credentials on our servers.

Payment providers process your data according to their own privacy policies, and we recommend reviewing those policies separately.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and optimize our Website. These may include:

• Analytics tools (e.g., Google Analytics)
• Advertising and retargeting technologies
• Performance and functionality cookies

These tools help us:

• Understand how users interact with our platform
• Improve speed, usability, and performance
• Measure the effectiveness of advertising campaigns
• Customize content and user experience

You can manage or disable cookies through your browser settings. Please note that some features may not function correctly if cookies are disabled.

5. Marketing Communications

If you choose to receive updates from us, we may send emails related to:

• Service updates
• Promotions or offers
• Product announcements

You can opt out at any time by using the unsubscribe link or contacting us directly.

We do not sell or rent your personal information for third-party marketing.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested Services
• Maintain transaction records
• Comply with legal and regulatory requirements
• Prevent fraud and abuse
• Resolve disputes and enforce agreements

Vehicle lookup data and order history may be stored for internal recordkeeping and security purposes.

7. Data Security

We implement industry-standard safeguards designed to protect your information, including:

• Secure hosting environments
• Encrypted payment processing
• Limited access to sensitive data
• Internal security controls

While we take reasonable precautions, no system is completely immune to risk. Therefore, absolute security cannot be guaranteed.

8. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal data.

For California Residents (CCPA)

You may have the right to:

• Request access to personal information we collect
• Request deletion of your data
• Request disclosure of how your data is used
• Opt out of certain data practices

For European Users (GDPR, where applicable)

You may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request data portability

To exercise any of these rights, contact us at:
support@instantvinreports.com

We may request identity verification before processing your request.

9. Account & Data Deletion Requests

If you would like us to delete your personal data:

1. Send a request to support@instantvinreports.com
2. We will verify your identity
3. Your request will be processed within a reasonable timeframe
4. You will receive confirmation once completed

Some data may be retained where required for legal, security, or operational reasons.

10. Third-Party Websites

Our Website may include links to external websites or services.

We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before sharing personal information.

11. Business Changes

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

If this occurs, we will provide notice where required by law.

12. Updates to This Policy

We may revise this Privacy Policy periodically.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services after updates indicates acceptance of the revised policy.

13. Contact Information

If you have questions about this Privacy Policy or how your data is handled, you can contact us:

Instant VIN Reports

Help Desk: Submit a Request

Email: support@instantvinreports.com

Phone: 866-384-0577